Effective Date: July 29, 2026

At Ahmad Ecom, customer satisfaction is our priority. We strive to provide premium-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged upon delivery.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The item is significantly different from what was ordered.

To be eligible for a return:

  • The request must be made within 7 days of receiving your order.
  • The product must be unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories must be included.
  • Proof of purchase or your order number must be provided.

2. Non-Returnable Items

For hygiene and quality assurance reasons, we do not accept returns for:

  • Products that have been worn or washed.
  • Products with removed or damaged tags.
  • Products damaged due to misuse or improper care.
  • Items returned without original packaging.
  • Products purchased during clearance or final sale promotions, unless they are defective.
  • Gift cards or promotional vouchers, if applicable.

3. Return Process

To request a return:

  1. Contact our customer support within 7 days of receiving your order.
  2. Provide:
    • Your order number
    • Your name
    • A description of the issue
    • Clear photos showing the product and any damage or defect (if applicable)
  3. Our support team will review your request.
  4. If approved, you will receive return instructions.

Please do not return any item without prior approval from our support team.

4. Exchange Policy

We offer exchanges for eligible products if:

  • You received the wrong item.
  • The item arrived damaged.
  • The product has a verified manufacturing defect.
  • The requested size is available (subject to stock availability).

Exchange requests must be submitted within 7 days of delivery.

5. Refund Policy

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • The refund will be processed using the original payment method whenever possible.
  • Processing times may vary depending on your bank or payment provider.
  • Shipping charges are generally non-refundable unless the return is due to our error.

6. Damaged or Incorrect Products

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing items

Please contact us within 48 hours of delivery with supporting photos.

After verification, we will arrange an appropriate solution, which may include:

  • Replacement
  • Exchange
  • Refund
  • Store credit, where applicable

7. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return if the product meets the eligibility requirements outlined in this policy.

8. Shipping Costs for Returns

If the return is due to:

  • Our mistake
  • A defective product
  • An incorrect item shipped

Ahmad Ecom will cover the reasonable return shipping costs.

If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise agreed.

9. Inspection of Returned Products

All returned products undergo an inspection before a refund or exchange is approved.

Returns may be declined if:

  • The product has been used.
  • The product is damaged by the customer.
  • Original packaging is missing.
  • Tags have been removed.
  • The return request does not meet the conditions of this policy.

10. Late or Missing Refunds

If you have not received your approved refund:

  1. Check your bank account.
  2. Contact your payment provider or bank, as processing times may vary.
  3. If you still have not received your refund after a reasonable period, please contact our support team.

11. Fraud Prevention

To protect our customers and business, Ahmad Ecom reserves the right to:

  • Decline fraudulent or abusive return requests.
  • Limit excessive return activity.
  • Request additional verification when necessary.

12. Policy Updates

We reserve the right to modify this Refund & Return Policy at any time.

Any changes will become effective immediately upon publication on this page.

13. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Ahmad Ecom

Email: cricktermughal003@gmail.com

Phone & WhatsApp: 03036640660